DELIVERY & RETURNS
DELIVERY INFORMATION
Your order will be delivered to your door within 3-5 working days.
Returns Information
You have 30 days to return any unused products for any reason from the date of delivery.
If you are not completely satisfied, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a credit which can be used to place a new order.
Exchanges Information
The item must be unused with the original tags still attached. Packaging should be returned in an undamaged condition with the item.
FREQUENTLY ASKED QUESTIONS
How do I order online with Caprica Solar?
- Choose the product that you want and click Add to cart
- When you are happy, click checkout.
- Then, choose if you want to deliver your order or to collect it. Choose door-to-door delivery or click and collect.
How do I pay online?
- You can pay for your order with our secure checkout options – Instant EFT, direct deposit or Payfast.
- Once you place your order, you will receive an email confirming your order information.
- If you did not receive an email, please check your spam folder. Still nothing there? Contact us.
How do I track my Caprica Solar online order?
- If you selected deliver/ courier, when your order is ready you will receive an email with your tracking number. You can track your order any time.
- The day the order will be delivered, you will receive an SMS.
What secure payment options do you offer?
We offer Direct Deposit and secure Instant EFTs with Payfast so that you can pay safely.
Are delivery or shipping costs included in my order or separate?
Delivery or shipping costs are not included. Shipping starts at R150. For larger items and installations, shipping costs are included.
Do you accept returns or exchanges?
Yes, we offer 30 day returns and exchanges. Please contact us for assistance, we’ll be happy to help.
How long will it take to get my order?
We take 1-2 days to process orders. It will take up to 5 working days to deliver your order. You will receive an email once your order is ready. So keep an eye on your email.
